Customer Testimonials
Excellent Alessio was friendly and accommodating. I enjoyed working with him. I will recommend this dealership to others
While is unfortunate that the vehicle broke down and left my husband locked in for over 20 minutes, I will say that the care and support from Maserati and in specific Sophia at Maserati Tyson’s corner was excepcional and very much appreciated. The timely communication and follow up with us regarding our vehicle was excellent. Please extend our gratitude to Sophia, she is a great ambassador to your brand.
The car is brand new and the customer service rep tried to sell me on a bunch of unnecessary items. He was also incredibly rude and short with me. I didn’t feel like a customer but a number. In the future if I can go somewhere else for basic services I will.
They were quick with the service, did a through job. They also took care of the recall that needed to be done.
I received great service (as always) from Sophia and the service technicians including unplanned repairs that were quickly addressed. Only concern (no surprise and not unique to Safford Alfa) is the cost of service. $800 to replace a headlight bulb - $550 parts and $250 labor. Welcome to the world of Alfa Romeo.
Good but not great. Service can be very slow -- in two senses of the word.
First, servicing your vehicle takes a long time. If you bring your car first thing in the morning you won't get it back before late afternoon, no matter what the actual amount of work required. And woe be unto you if a part is needed, as they don't have many parts on hand. In that case, you'll have to come back when they get it.
Second, it takes them an exceptionally long time to deal with customers.I waited 20 minutes when ... Read More DealerRater - Dec 10, 2025
Service was communicative throughout the process. Thank you for all you do. I am happy
I had my car serviced on weds nov 9. I asked for the mainanance check and oul chance. The car has 33,000 miles. Christopher, my service rep, instead focused on my tires(which were in need of a change) and which my tire guy took care of. This Saturday I woke up to a violently shaking car with a check engine light on. I’m very disappointed that this could have been addressed on nov 9. Seriously considering changing dealerships to service my car.
A great customer service rally professional service and GM manager assisted all processes thank you. Awesome!!
Dropped my car off at the collision shop for repairs and ended up getting a new car from the dealership only a couple days later. Great service and excellent team! Honest and transparent business that left me feeling really good about the deal we came to 🙂
Lack of understanding communication and very inconsiderate of customers It just seems unfair and unprofessional
Great communication and friendly staff. Work is done promptly and efficiently. Nope, that's all I've got.
The attention to detail from the salesperson was amazing vehicle was cleaned and ready finance was quick and easy very professional and the General Manager was very helpful he has a very well run dealership would definitely recommend to all my friends and family
Very helpful and friendly customer service staff from moment of arrival to receiving my vehicle back. Parts department made their best to get my request expeditiously.
I enjoyed my experience with the dealership. Everyone was courteous with helping me make my decision and purchase my vehicle.
The team was super professional and eager to make me happy . I had some fiscal complexities with my trade and they worked super hard to sort it out and get me in the car I was looking for !
Awful, after spending $10000 on fixing my car it's doing the same thing that was doing before it was fixed.
A bit small. But ok. Well you seem to have a lot of work so more space will be just right
My service advisor, Sophia, was super professional and helpful. She stays in contact during the entire service process and makes sure the repairs and services are complete and accurate. I could buy a car anywhere, but I bought it at Safford because of the amazing service department.
Technician repaired an ignition issue and repaired a faulty hood release cable satisfactory. I was caught off guard when the service advisor recommended fuel injector service for parts recently replaced. Declined the service.
Service advisers worked with me to resolve the issue and take care of the recall service ahead of schedule. They even identified and remedied another unrelated situation while the car was in the shop. Great work.
Sophia was amazing. I was considering another dealership for my service after a few disappointing visits. Sophia treated me as A valued customer who has bought multiple vehicles from your dealership.
Always have great service! I have been taking my alpha there for almost 7 years.
I only dealt with Ryan Jones at the collision center. He was very professional, courteous, and knowledgeable. Unfortunately the vehicle was totaled, so I did not go thru the repair process.
Awesome, courtesy, professional and knowledgeable staff Helpful, respectful, understanding, insightful and honest opinions Praise God
The Collision Center was very responsive regarding the various stages of repairs needed for my vehicle.
Polite service experts, but the waiting area needs refreshing, and it took a few days to do the work.
Had a great experience with the Service Department. Sophia in particular is great - fast, responsive, professional.
The sales staff was AMAZING. A true team effort. The process was quick and seamless. I highly recommend this dealership for your new and used car needs.
I will never go back. The service is awful every single time. You can’t reach anyone, no one calls back, and the explanations you get are confusing and make no sense.
Trying to charge eight thousand dollars to replace a catalytic converter on an Alfa because you couldn’t remove an O2 sensor is outrageous, especially when the mechanic didn’t even have the correct tool for the job. That should never be the first recommendation, particularly when the repair is under warranty. On top of that, you still managed to charge me fifteen hundred dollars for a repair ... Read More DealerRater - Nov 17, 2025
Mason, the new service manager, mechanics, scheduler, all very professional. I really appreciate good customer service.
Purchasing experience was quick and easy. I was in and out in 2 hours. Everyone was very nice and answered all my questions.
Sean, Bryan, & HR were all 3 top notch. Couldn’t ask for better customer service. From helping me book flights, transportation, & even helping me get a hotel room. Their knowledge of the car & professionalism throughout the process was the best car buying experience I have ever had.
Communication is a bit difficult for this place. They don’t really reach out to you to let you know when your car is ready, you have to be on top of them. And to make things worse - when I got my car back, it was past closing time. As I turned on my car, I had three low pressure tires that weren’t there when I gave them my car. So that was strange. I called them multiple times. No one called me back, and to this day I have not received a call back to understand what ... Read More DealerRater - Nov 13, 2025
Sofía was very helpful. Professional, very nice attitude and customer service oriented. Service was fast. I left very satisfied. Good work!
I dread coming to this service center. It is greatly overpriced given the service and quality of service. While I did not pay for recall on my vehicle this most recent visit, they wanted to charge me approximately $5,700.00 for additional services. I waited 6 hours. The first 3 hours was for the repair and I have no problem that I waited for this. The next 3 hours I was waiting for them to top off the coolant in my vehicle. Absolutely ridiculous considering this is a luxury vehicle dealership. Every time I come here I end up waiting much longer than expected and ... Read More DealerRater - Nov 13, 2025
Courteous, friendly, knowledgeable about car. Helpful and answered all of my questions. Very pleased with purchase.
As always excellent customer service from loaner car representative (Samantha) to tjhe Service Advisor (Christopher) for service personal assistant ensuring all my service needs were Taken care of with excellent and professional results. Thanks to each of them and the Maserati of Tysons Corner for then professional customer service.
I am very satisfied with both the maintenance work and the customer service associated with my recent experience at Alfa Romeo of Tysons Corner.
Very pleased with my first ever “new car buyer” experience. They hooked me up and ensured I left happy. Of note: within less than an hour of driving a car, a rear tire popped a flat - they got me a flatbed and replaced the entire wheel without any questions or hesitation. Huge thanks to Sean and Ozzie for making sure I was taken care of!
Super friendly, professional, efficient, and accommodating team. Sophia, my service advisor since I started coming here, is top-notch. I would absolutely choose this service department because of her. In addition to excellent customer service, Alfa Romeo of Tysons also takes excellent care of our Tonale. It is treated very well, repairs/maintenance go according to plan, and the car is always clean (inside and out) when it's pickup time. Alfa Romeo of Tysons also does a great job helping me with either a loaner or a ride. Thank you, Sophia, Mason, Samantha, and Alfa Romeo of Tysons team!!!
My oil change left oil on top of the engine and the alert came on my dash to bring the car back in for service. So while inconvenient to take my car back in, and I had my dad with me who was at the hospital, the team at Alfa Romeo Tysons helped to make the experience smooth. They gave us a ride back to my father's place at Senior Living and arrange for a rental the next day.
A pleasant and courteous experience! Easton was a very helpful and friendly salesman. Our purchasing process ran into a few hiccups, however, but, in the end, went smoothly — and I was happy with the deal which was agreed upon. The final interior detailing of my vehicle could have been a bit better, but overall my wife and I had a positive experience at Alfa Romeo of Tysons Corner.
made it very easy and made me feel like I was in 'good hands' for my first ever 'new car' purchase, and went above and beyond for a hiccup that occured in the first 24 hours after purchase
Great communication with the service being performed and needed. Turn around time and expectations where meet.
Timely, fast, efficient and friendly service. Booked in at short notice, corrected issues that I hadn't flagged.
Great customer service had a great tech and information specialist would reccommend dealership to all my friends.
Excellent interaction, friendly, and above all, very courteous and professional! Recommend the dealership to others considering Alfas or Maseratis...
Everyone there was very professional and pleasant to deal with. I got good deal on my trade as well as on the car I got. Overall excellent experience.
Lee Barnes ans Hisham Ramadan worked together to make my buying experience pleasurable. They didn't push the extras, but made sure the car was in top shape before I took it home. I would strongly recommend them.
Very professional and thorough. All the staff were very helpful and cooperative. Too much paperwork but that is not their fault. It's the system.
From the first phone call to following up. Ozzie went above and beyond to assist me and get me the best price. Easy the best car buying experience I had ever. I been to many dealerships in the area Lexus, acura, Mercedes, infiniti and the service he provided was AMAIZING!!! Many thanks Ozzie
The service department is always professional. And I like to think all the technicians that worked on my vehicle they did a fantastic job.
Service department is quite professional and thorough with addressing repair needs. Sophia is customer driven and works hard to gain the customer's trust. I will continue to bring my Maserati to Tyson for service needs.
High quality repair. Excellent customer service, the best I have ever experienced in auto service and repair. Highly recommended.
I received prompt courteous service. The service desk staff were very polite and professional. The recalibration was completed in a timely manner.
Awesome and extremely easy buying experience from beginning to end! This has been the easiest "finance" experience I have ever been through as well.
Excellent attitude, great direct communications, excellent work and delivery, highly recommend, appreciated the feedback and explanations offered, Ryan was our main guy, great work!
Very positive and good ?? Enjoyed meeting Easton and the dealership team. Everyone was very nice and professional. I would go back again in the future. They are the best.
Terrible experience! They had my car for three full days. For oil change and state inspection, also to update the navigation map and get an estimate on some body scratches. After 3 days They had only changed the oil and done the inspection ! When I got my car, the engine warning light came on and so did the tire pressure warning. The car was not washed and cleaned either! Next time it is going to be Jiffy Lube!!
Amazing experience. The entire staff was incredible and helpful throughout the buying experience. Never thought I would buy a Maserati but this car is so awesome!
The dealerships automated system accepts appointments on the weekend for diagnostic repairs. It is not until you drive into the dealership that you are told they do not perform diagnostics or repair work on the weekend. It is inconvenient for those who dont live in Tysons and its inconsiderate of customer time and expectations. Maserati services are very expensive, the customer experience should be commensurate with this cost. Communication was good, not great but the texting system works best...speaking to a service person live was a rare occurrence.
Everyone was great and attentive. Easton & Jose did a great job walking through the process with me and how to use my new car. Hisham in finance was fantastic and showed gave me room for multiple options.
Everyone at Alfa Romeo of Tyson’s was great. Easton was an excellent salesman. Very attentive, nice, and respectful, and the whole process was enjoyable. I have had my car for a few days and am happy with the purchase.
Excellent experience. No pressure. Great Response. Quality Alfa Romeo Giulia Veloce. Couldn't be more pleased.
The Tysons Alfa Romeo dealership team is extremely professional, courteous, and knowledgeable. They always take extra care of your vehicle needs, thoroughly explain concerns, and helpful you map out all your vehicle milestones.
Thank you for fixing the issue with the Alfa Romeo Stelvio. Hopefully, the instrument cluster doesn't fail after another 17K miles
Safford takes excellent care of our vehicles and their staff is an absolute pleasure to work with. I couldn’t recommend them more highly!
Review is related to the Service Department specifically. I relayed what I needed them to do, and my new number, 3 times and they failed to do what I needed them to do while I was out of the country. When we picked car up a piece of bodywork hadn’t been re-installed correctly. We need to return the car to them at a later date for them to have another go. They are exceptionally disorganized and unreliable. Since we’ve had the car back the central screen has gone blank and starter relay, or similar, has broken which left us ... Read More DealerRater - Sep 28, 2025
I went in for a software update recommended by Alfa. My initial appointment was for Saturday morning, but at the last minute, I wanted to see if I could switch to Friday. Andrew advised me that it was no problem. When I arrived, I was immediately greeted by Andrew and directed to the waiting room. The work took under one hour and I was out of there quickly. The check out process was as smooth as the check in because of Andrew's efficiency and professionalism. My vehicle was returned to me as clean as when I took it in, ... Read More DealerRater - Jul 4, 2023
Excellent customer service, no waiting time. The car was clean and ready to go by the time promised.
Service was easy to schedule online, drop off the car, and staff was friendly.
The waiting room could use some upgrades, like stocking the empty mini fridge. But the Wifi was fast enough to allow me to work while I waited and the coffee machine was ok.
I feel like it took a little while in between my car coming back from the rest drive and when I was finally notified it was ready, however I don't know what the process is there as far as paperwork so I won't judge there.
When I did get called up ... Read More DealerRater - Mar 18, 2023
This is my preferred place for any auto maintenance or repairs. Terrell is very personal and professional, kept me up to date on everything in a timely manner.
I’m very pleased with the services I received and satisfied with the work done on the car.
Mason was very helpful with getting me spare key made. Making another appointment to fix head unit not connecting to my cell. Appreciate the help Mason gave me and help my next service appointment will goes as smooth as my first.
Even with the mishaps on the projected finish date, I am quite satisfied with the repair work on my Tesla
Great service on my Alfa Romeo 2019 Stelvio. 3 year annual maintenance done quickly. Service staff are excellent, Enterprise rental was quick and convenient. One more year of prepaid maintenance. Great organization.
The communication was poor, self generated messages are good, but would have been better from a person letting me know the reasons for delay. I had to call 3/4 times during the long wait of two months
Excellent, timely and responsive service. They were very helpful. The pricing was acceptable as well.
Service team was very courteous, professional and knowledgeable. Service managers worked me into a tight schedule in a timely manner, and diagnosed the cause of a “service engine” light - a slight overfilled oil reservoir. Also, MILENA found a west coast dealer had not updated factory-issued codes. Covered by warranty, that work was completed. Hand washing of the car completed the visit; and, I drove home happy - except for the belligerent traffic.
I must also say, this team did the last oil change, using my customer-supplied Amsoil. So, they probably did the overfilling. But, having done my own work ... Read More DealerRater - Mar 17, 2022
Wonderful service - in particular for a European 6shift model unknown in USA. Very open an friendly service and really good check up of my car.
I took my “Classic” car to Safford for one simple reason, I only trust Peter Clifford, your painter, to work and paint my car, no one else. Peter is very professional, honest, and very responsible, not to mention his great ability as a painter. He pays extreme attention while doing his work, and he pays close attention to the details that the car owners hone in and look for. All members of my car club, CACC, know well, that he is the man to take our cars to, all kinds of cars, for a perfect outcome. The administrative staff, is ... Read More DealerRater - Mar 3, 2022
I am a man with few words but what I can say is that this dealership is hands down the best. You should ask for two service personnel, Mason and Jack, phenomenal people. They truly know how to take care of customers! Though I have been there multiple times for the same problem, I’d humbly say that they definitely composed themselves in very respectful manner despite my tone and behavior. At the end, my car issues were resolved once a for all. I thank them for their great service and their dedication to ensuring that my needs were met! ... Read More DealerRater - Feb 1, 2022
We always get the best service from Safford Alfa Romeo. Jack gave us a better price than we were expecting for the work done. We will return again to keep our car in top shape. Thanks!
Jack was great, got the car checked out and serviced very quickly. Great customer service, very friendly and helpful.
Mason kept me up to date on what was going on with my vehicle while it was being serviced.
Great customer service, professional work. And I was done within one hour. Even got a raincheck for car wash due to rain and snow that day! I would recommend!
My first servicing of my Alfa Giulia was one of the more pleasant experiences I have ever had at a dealership. Service Rep Mason Binns explained the reasons for each service recommendation, kept my informed during the time I waited at the service center, and explained the billing in detail. He is a value-added, customer-focused professional. Much appreciated.
Repaired my Tesla perfectly in a timely fashion. The collision center texted me frequently to keep me updated.
They were good about getting me in quickly despite having a waitlist for appointments. They were able to resolve my starter relay issue.
The service department is well staffed but perhaps understaffed., The mechanics do great work and are quite approachable. The lounge space is terrible and unbefitting if the brand.
Quick response, amazing customer service. Let me know how the service was progressing and made it very easy to use a loaner vehicle while service was being complete.
Not sure of comparison pricing but cost was a total ripoff!!! I have never heard of an oil change and tire rotation being $400 and this was after I complained and service tech reduced rate by $40
Stafford very professional courteous and willing to assist with any problem that I May have, From the service managers to the mechanics.I’ve been a customer with Stafford the past 12 to 15 years
Unfortunately not a good experience at all and was not the first time. We have only two choices as far as car dealer service in the entire metropolitan area.
Great customer service. The maintenance team service was great as well. The Service department followed the CDC guidelines which I truly appreciated it. Thank you
Bill our service representative did a fine job. Got us in and out for an oil change in good speed. He was also a nice person.
Safford Alfa Romeo Tysons Corner is my 2018 Giulia’s “primary care physician.” I’ve been coming for almost 3 years and it gives me comfort that every appointment I’ve made, Mason has always taken care of my car’s needs. He is knowledgeable, always has good car tips, always pleasant, well-mannered gentleman (in person and over the phone). The waiting area is always clean, well-lit, orderly and quiet.
I have been using Stafford to service my 2016 Fiat 500 X since I moved to the area in 2016. I have always had pleasant experiences with the service I received until I went to have my car inspected this month. The service advisor stated that in order for my car to pass inspection, I would have to do $3,500 worth of repairs. My car only has 39,500 miles on it. Something seemed off with this estimate since my car is only worth $7,000 (trade-in value) so I took the car for a second opinion to Carftman's in Merrifield. My car passed inspection easily. Non-urgent ... Read More DealerRater - Jan 25, 2021
Professional and pleasant service staff— the epitome of customer service! Comfortable waiting room. I wouldn’t take my car any where else. Top notch care!