Customer Testimonials
I bought my Guilia from this dealership from this dealership three years ago and I have gotten it serviced there ever since. I scheduled my 30K service and there was a discrepancy with the estimate when I arrived. Mason, the service manager, honored my quote. Great customer service this time as before.
I was in the area from out of state, and a warning light came on in my Stelvio. Mason was able to take my car in at the end of the day on a Saturday, and I was on my way in approximately one hour. Thanks for the quick service.
Great service on my Alfa Romeo 2019 Stelvio. 3 year annual maintenance done quickly. Service staff are excellent, Enterprise rental was quick and convenient. One more year of prepaid maintenance. Great organization.
I brought my car in for a annual service visit. I have made the reservation several weeks advance for when I arrive the service rep couldn’t find a record. Nonetheless she was able to fit me in and I got the car back in less than three hours. They even let me bring my own oil, oil filter and air filter and just charge for the labor. Good deal. Highly recommend them
Excellent, timely and responsive service. They were very helpful. The pricing was acceptable as well.
Milena was excellent very professional and effective. I strongly recommend her I will let my friends with Alfa Romeo and family Thank you so much
Service team was very courteous, professional and knowledgeable. Service managers worked me into a tight schedule in a timely manner, and diagnosed the cause of a “service engine” light - a slight overfilled oil reservoir. Also, MILENA found a west coast dealer had not updated factory-issued codes. Covered by warranty, that work was completed. Hand washing of the car completed the visit; and, I drove home happy - except for the belligerent traffic. I must also say, this team did the last oil change, using my customer-supplied Amsoil. So, they probably did the overfilling. But, having done my own work ...
Wonderful service - in particular for a European 6shift model unknown in USA. Very open an friendly service and really good check up of my car.
I took my “Classic” car to Safford for one simple reason, I only trust Peter Clifford, your painter, to work and paint my car, no one else. Peter is very professional, honest, and very responsible, not to mention his great ability as a painter. He pays extreme attention while doing his work, and he pays close attention to the details that the car owners hone in and look for. All members of my car club, CACC, know well, that he is the man to take our cars to, all kinds of cars, for a perfect outcome. The administrative staff, is ...
I was very pleased from the beginning with the way I was treated The manager was excellent with his communication and made the process easy for me to drive and pick up my new vehicle they were very accommodating These are the dealerships I like to be dealing with as customer satisfaction obviously becomes their priority
Recently traveled from Boston to DC, which was a brief stop along the way to Florida, and went through a large pothole midway. Felt a bit of vibration but incredibly no noticeable damage to the rims or tires. Called Tysons Maserati the next morning. I spoke to a very nice lady to whom I explained the incident and my plan to continue the journey south in a day or two. She told me that the Service Dept was booked solid however she would connect me with a service advisor and perhaps they could squeeze me in. I had the extremely ...
I am a man with few words but what I can say is that this dealership is hands down the best. You should ask for two service personnel, Mason and Jack, phenomenal people. They truly know how to take care of customers! Though I have been there multiple times for the same problem, I’d humbly say that they definitely composed themselves in very respectful manner despite my tone and behavior. At the end, my car issues were resolved once a for all. I thank them for their great service and their dedication to ensuring that my needs were met! ...
We always get the best service from Safford Alfa Romeo. Jack gave us a better price than we were expecting for the work done. We will return again to keep our car in top shape. Thanks!
Jack was great, got the car checked out and serviced very quickly. Great customer service, very friendly and helpful.
Mason kept me up to date on what was going on with my vehicle while it was being serviced.
Great service, very friendly staff. They have always been on time to finish the work my car needed. The staff has always been polite and courteous. The quality of service they provide is outstanding. I highly recommend this place to people own a Maserati.
Great customer service, professional work. And I was done within one hour. Even got a raincheck for car wash due to rain and snow that day! I would recommend!
My first servicing of my Alfa Giulia was one of the more pleasant experiences I have ever had at a dealership. Service Rep Mason Binns explained the reasons for each service recommendation, kept my informed during the time I waited at the service center, and explained the billing in detail. He is a value-added, customer-focused professional. Much appreciated.
Repaired my Tesla perfectly in a timely fashion. The collision center texted me frequently to keep me updated.
They were good about getting me in quickly despite having a waitlist for appointments. They were able to resolve my starter relay issue.
I just had my four year service for my Stelvio. Mason was wonderful. He explained everything that was needed, he did not try to have me do anything unnecessary and had the car ready in a timely fashion. He is a true professional and it’s nice that he has been there since I bought the car. This dealership is excellent. Great service builds loyalty. No reason to go anywhere else for an Alfa.
The service department is well staffed but perhaps understaffed., The mechanics do great work and are quite approachable. The lounge space is terrible and unbefitting if the brand.
Timely, courteous and attentive service. Have been servicing my car here for the past 3 years and have been pleased with the experience. Recommended for Alfa Romeo service.
Jack in service provided excellent customer service. My car was serviced and completed on time. Clean and comfortable lounge. They washed and clean my car when the servicing was completed, that was unexpected.
Tyson’s Maserati always does a great job in servicing my 2019 Levante starting with providing a loaner all the way until delivery upon completion of service. Thank you again Mason Binns for a job well done!
Henry and Nick are great. They work with you and make sure you leave the dealership happy and with the car you like. I would recommend this dealership over the over the other ones in the area.
Quick response, amazing customer service. Let me know how the service was progressing and made it very easy to use a loaner vehicle while service was being complete.
Facilities difficult to access due to tight lot, narrow driving lane before a 90 degree turn. (And bad traffic on Hwy 7.) Once inside, well-equipped, clean service bays. Service on my Giulia was great, with attentive, professional young mechanics, and friendly, Knowledgeable, helpful managers.
Great service which is why I came back. I appreciate the daily updates on the vehicle service status and how you take care of all rental issues. I just jump in and drive away till my car is ready.
Stafford very professional courteous and willing to assist with any problem that I May have, From the service managers to the mechanics.I’ve been a customer with Stafford the past 12 to 15 years
Good service crew with friendly reps and service as expected. Easy after hours drop off and simple pickup. Tysons location is ideal for many people.
I brought my Maserati in for routine maintenance. Jack was an awesome advisor. He was friendly and very helpful. He checked me in quickly and provided updates frequently. Even noticed that my car needed an inspection and went at head and took care of it for me.
Freak accident damaged the entire right side of my new 2020 Rav4. My insurance used Safford for the repairs. When I say, exceptionally, excellently and exquisitely repaired; I mean flawlessly done. I'm on Team Safford.
My experience was great...Tina gave excellent car sales service from the test drive to the acquisition. I want to thank Nicholas for lunch at one favorite restaurant while we waited for paperwork to catch-up. On top of it they have Jack and Mason in the service department assisted in getting my interior and exterior protection process deliver timely. The detailed person did a great job.
Jack did a great job of looking after me and my Giulia! Super communication and expert service. Much appreciated and looking forward to returning for my next service.
Great customer service. The maintenance team service was great as well. The Service department followed the CDC guidelines which I truly appreciated it. Thank you
Everything wss wonderful jack was great he treated me with respect and he valued my time and check to my sure i was fine and updated me with my services
Great service and staff kept in constant communication - appreciated the timeliness and updates of the staff and the quality of work was very good
Bill Huff and Mason were engaged and helpful throughout. They were able to troubleshoot and fix a challenging problem. Great teamwork and customer service. Thanks!
I was so thankful that you guys were able to fixed my car so quickly. Mason took great care in keeping me updated about the process. I was just a little disappointed that my car hadn’t been vacuumed or rinsed off. Just something that I’m used too with the luxury brand. All in all will definitely be returning for future services.
Bill our service representative did a fine job. Got us in and out for an oil change in good speed. He was also a nice person.
Safford Alfa Romeo Tysons Corner is my 2018 Giulia’s “primary care physician.” I’ve been coming for almost 3 years and it gives me comfort that every appointment I’ve made, Mason has always taken care of my car’s needs. He is knowledgeable, always has good car tips, always pleasant, well-mannered gentleman (in person and over the phone). The waiting area is always clean, well-lit, orderly and quiet.
Helpful service department staffs!! Especially Mason!! Every time I take my car in for service or have issues with my car he’s always very respectful and patient with me. And he explains things in detail that his customers can understand!!
This was probably the best service I've ever had. Best experience I've ever had in any auto repair shop, better than dealerships I've ever worked at. It was quick and easy. They gave me a rental that was a 2020 even though mine is a 2017. They're very straight forward and don't try to sugar coat issues but also won't try to scam you or charge you extra. I'm definitely going to be using this dealership for all my future maintenance!
The entire sales and management team provide exemplary services. They are attentive, solutions oriented, patient with questions, an responsive. I would not hesitate to recommend buying from this team.
The only reason I didn’t give them five stars this time is that their customer service had previously disappointed me. Let’s hope my most recent experience means that they’ve implemented a new standard.
Professional and pleasant service staff— the epitome of customer service! Comfortable waiting room. I wouldn’t take my car any where else. Top notch care!
Excellent Service as usual. Bill in Service is the absolute best rep that I have ever worked with! Ever! We return to Safford because of him.
I bought my Alfa Romeo from Luis and if you're looking to have a great experience I recommend you see Safford, Alfa Romeo,and Luis!
The service department always treats me well, they are friendly and helpful. I was having an intermittent starting problem and they were happy to get me a loaner car while it was being repaired. My car was returned in a couple of days and they even gave it a wash.
Bill and Mason are still awesome advisors, work is still done quickly and very well. Despite Alexandria dealer being much closer I prefer coming to Safford. Car was again serviced in promised time, see you at next scheduled service!
Excellent!! The complete experience from beginning to end was excellent! The parts department manager was just as concerned and made sure that everything that was needed was ordered.
Professional, efficient, excellent communication, top-notch service, friendly, up front with expectations and future service needs, timely with service work and car-wash. Highly recommend!
A++ service as usual. Mason is the best. Always gives a good deal and excellent insights into what's best for your car. No issues whatsoever
Erica was super My vehicle was in the Stafford Collision Center. The entire staff was helpful, worked with my insurance company, and kept me informed
My experiences have always been excellent. They’re courteous, informative, efficient, careful and quick. They waiting room is clean and comfortable. Everyone wore face masks.
Service Manager Bill Huff was excellent. Best Fiat service I have found in the DC, MD, VA metro area. Would have been 5 stars except it took the Service Dept two visits to fix the problem. Service was good though.
My vehicle was in the Stafford Collision Center. The entire staff was helpful, worked with my insurance company, and kept me informed during the entire process.
Quick, easy and convenient service even in this “different” environment! Service appointment was easy to schedule and follow-up has been very prompt and professional.
Well after three quick years with my first Alfa Romero it was time to exchange the car Fred was my sales rep and he made the whole thing enjoyable and stress free thanks to all the gang at Stanford Alfa Romero of Tyson’s corner yes and a shout out to Mason and Bill in service they quality of service is why I tried the other side of the house and they are good match.
Excellent!!!!!! Go there, they are the best!!! Easy efficient and friendly, they have great honey recommendations and fix your car perfectly! Also they clean & wash your car!!!
Bill and his partner are very good service advisors. I could take my car to Alexandria location but the service and experience is much better at Tyson's location for me. Bill and the tech gets me in and out quickly and satisfied. Thanks Bill for everything.
I always end up going here as it’s the closest Alfa Romeo service center and Mason and Bill are always super helpful. The service is fast, they always keep me well informed and scheduling a service is also super easy.
Great staff in the service department. My vehicle maintenance was completed in a timely manner and everyone was super friendly! I’ll be back for sure.
The staff is always incredibly friendly and helpful. It is always a pleasant experience whenever I take my car in, and I wouldn’t go anywhere else.
Please thank Mason for the incredible customer service yesterday. He had my car inspected and serviced within an hour. I’m also grateful for my car being sanitized. It’s this kind of service that will bring us back time and time again. Many thanks, Sheila Marson
Mason and Bill are outstanding service advisors, I never stay here longer than estimated, work is perfectly done and staff is pleasant to interact with.
As usual, service was excellent. Mason kept me informed and the recall part was installed and car cleaned in record time. The service personnel were wearing masks. Highly recommend!
I was visiting to lease a new 2019 Alfa Romeo Gulia. Nasim Fathi walked me through the leasing process in a quick and professional manner. Nasim went through all the controls of the Gulia and set up my Andriod Auto. I highly recommend Safford Alfa Romeo and Nasim.
Quick and efficient service. Bill, Service Advisor, very professional and courteous. Clean, organized shop. I’ll be back with my 2019 Alfa Romeo Stelvio at 10k.
In for a recall and, even during these trying times, the service department was courteous, professional, and friendly. I was able to wait (no one else was in the waiting room) and the software update took @30-40 minutes. I purchased my car there a bit less than three years ago, have been back for routine services and a couple of other software updates and the service has always been exemplary.
I have never been disappointed at the service here.Bill Huff sets an example of superior customer service. Care and consideration shows in every experience I have had here.
Top notch repair. Kept me fully informed on progress. And finished the job two days before projected finish date. Happy to recommend Safford to anyone needing great body work.
Mason was able to quickly schedule a warranty call and get my car fixed on the same day. He offered a car wash and when he learned the person who does it had left, he did it himself. Customer first!
I ended up at this dealer because I could not find a good one in Maryland for FIAT. Other places will overfill my oil when I get an oil change or make other stupid mistakes like breaking a wheel cover. This place did an accurate job and finished on time, I had to meet some people for lunch and everything was neat and complete in about an hour and a half.
One of the best dealerships I have been to. I was searching for how to get Android Auto in my car, and everyone gave wildly different prices. These people guided me for what they needed to do, explained everything, then gave me a very reasonable cost. All the others simply gave me a number with no reason behind it.
Friendly service and I had an different request that the accommodated. Mason and Bill both both were friendly and were able to give me a ride back to work which was great.
Customer service was amazing with Mason. Quick and fast service. I will continue to get my car serviced here. Excellent experience all around thank you.
The service advisor Mason was great and prompt! It was very pleasant experience, not something I would say often in other dealers! I will always go there.
Everything was great! The team - particularly Mason and Bill - go out of their way to be helpful. They are professional, pleasant, trustworthy, and put the customer first. I never have any concerns about bringing my car in for service. Keep up the great work!
This is a great place to service your car. They are fair, honest and great mechanics that will keep your car running like new. The service manager, Bill is by far one of the best managers to deal with. He is professional with awesome customer service skills, a pleasure to work with. I am one happy customer who will not take my anywhere else.
Extremely pleased with your team professionalism, win-win team , outgoing attitude at day 1. Providing up to date progress on repair. Team went out of their timeline get my car ready for the upcoming holidays. If I have to rate my experience with Safford overall team 1 to 10... 10 being top notch I’ll rate 100. This a superb satisfied customer !!! Outstanding Job Chitt
I was quite impressed that my vehicle was serviced and ready way before the predicted time! My car was repaired, washed and ready for me! The manager on duty was quite pleasant and professional!😊
This is the second car I have taken to Safford for service. Both times they were great to work with and took care of all my little issues as well as the scheduled maintenance I came in for. It’s a great service crew
Had the honor to work with Mason. Amazing customer care and service. Top notch Alfa Romeo service center and dealer. Thank you for the vehicle care and first time Alfa owner insight
The time required to complete the service was accurate. We were greated quickly and all of our questions were answered. When time to leave, we were asked again regarding our satisfaction, in addition to receiving related text.
Purchased a used car and cannot say the process was without hassle (car buying never is) but they were responsive and friendly and didn’t make it too painful
Helpful service managers. Honored my appointment time. Completed service in the time promised. Would have washed vehicle had I wished. Test drove car to insure service was completed.
Excellent experience buying at Tysons. I visited a number of dealerships in the area and I extend my highest endorsement to Tysons Maserati. Nasim is the best!
Needed a software code update for a critical system did not have an appointment on a Saturday morning. It was no problem they got me in and out in under an hour and washed the car to boot!
Had a 30k service done. Bill was my service advisor and was very friendly. Same for shuttle driver. Always great to have a free car wash!
Good communication. Polite. Kept me updated. Nice shuttle service. Flexible and willing to provide options.. whem the part they ordered was defective, they were able to find a way to work around that issue.
I have been coming to this location and what I feel, they the best factory trained service provider of Stelvio SUV, will keep coming and recommend to visit.
Great experience and superb service. The team at Safford Alfa Romeo at Tyson’s is always a pleasure to deal with and never uses tactics to sell services you don’t need.
From the moment I walked into the dealership they made the experience easy and they will work with you to make sure you get what you are looking for.
Thank bill for going above and beyond to exceed my service need. Recall and initial service although very low mileage all taken caref of in a timely fashion.
Thanks to Bill and Mason for the excellent service at Safford Alfa Romeo - both are car people who really know Alfa’s and have an affinity for them. This comes across in the excellent service, prompt updates and always have the customer in mind.
Friendly service, quick transaction. Car was ready when they said it would. Purchase was quick and easy, paperwork was much easier than other places I have experienced
Excellent service department. They are very thorough and professional. I will continue to bring my Alfa Romeo Giulia in for service. The only drawback is the prices charged for service continues to increase and I’m not sure I will be able to afford such routine service rates charged.
I purchased my Fiat from another dealer, who brought my car to the service department at Safford of Tysons when they couldn't diagnose a problem. The customer service here is amazing. Mason called me with regular updates on the delivery of a part, and let me know when the car was on its way back to my dealer. When an odd noise appeared (unrelated to their original service) I went directly to Safford's, where Rigo and I drove the car together and he diagnosed and fixed the problem (showing me where it was before and after) in under ...
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