I purchased my Fiat 500 August 2016. The process was professional & respectful, the only reason we bought from Safford. We purchased the Service agreement looking forward to familiar experiences in service. Now that Safford of Tyson is focused on Alfa Romero my last two visits have change in the way my car is serviced by the technicians. Before my scheduled visit of a tire rotation/ balancing and oil change the cold weather impacted the tire pressure causing the warning light to engage. This detail was addressed as a "tire alignment", which I declined. After inquiry Bill did mention that Fiat moved, however driving to Springfield is a inconvenience. My disappointment was I addressed the psi levels after I visited a outside facility. If not for Bill"s exemplary customer service and his constant commitment to helping the task of car maintenance pleasant... I may just rethink my loyalty in the future. Love my Fiat, M.
Had a great experience getting my car serviced and having maintenance performed. Bill kept me informed through the entire process. Highly recommended.
Best Fiat service center. They won’t disappoint.
Mr. Bill and Mr. Mustafa really took great care of me from the moment I entered into the building until the time I drove off. They kept me posted throughout my whole visit and made me feel like I was a valued customer. I will continue to come back for all my vehicles maintenance and want to buy my next car from Safford Alfa Romeo of Tyson’s Corner.
Precise, informative, thoughtful, timely. I leave having faith that my car is the best it can be. Thanks.
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